Delete your Craves account

• In the Craves app: customers go to Profile → Settings → Privacy & security → Delete account. Chefs go to Profile → Login & security → Delete my account.
• On the website: sign in at craves.in/account/delete with the phone number on your account.
• If you can't sign in, email support@craves.in from the email on your account, or send the phone number on the account, and Craves will help.

• Customer accounts are deleted 30 days after you ask.
• Chef accounts: your kitchen stops taking new orders at once. Craves reviews the request and settles your payouts, then your chef details are deleted 30 days after approval.
• If you use Craves as a chef and as a customer, you can delete one side or the whole account.
• Until the deletion date you can change your mind with Keep my account, in the app or on this website.

Your profile, name, phone number and email; saved addresses; favourites and saved lists; reviews you wrote; meal plans; notifications and taste data; referral credits you haven't used. For chefs: kitchen profile and photos, menu and dish photos, meal plans you offer, and chef application details.

• Past orders, payments and refunds: kept for 8 years after the end of the financial year, with your name and phone number removed, because Indian tax law requires it.
• For chefs: KYC documents, bank details, earnings and payout records: kept locked for 8 years after the end of the financial year, because Indian tax law requires it, then deleted.
• One-way security codes made from your phone, device and payment method (not the details themselves): kept for 8 years so a new account can't claim the new-customer offer again.

Write to support@craves.in.